Frequently Asked Questions
Everything you need to know about shopping with Justmylook
How long does delivery take?
We offer a range of delivery options. Standard shipping typically takes 2-3 working days, while our Next Day Delivery service ensures your beauty essentials arrive the following day if ordered before our cutoff time.
Are all products sold on Justmylook authentic?
Yes, 100%. We are authorized stockists for all the brands we carry. Every product is sourced directly from the manufacturer or their official distributors to guarantee authenticity.
What is your return policy?
We offer a 14-day return window for most products. Please note that due to hygiene reasons, cosmetics, skincare, and hair tools cannot be returned once the seal is broken or the product has been used.
Do you offer international shipping?
Currently, we primarily ship within the UK. Please check our shipping page for the most up-to-date information regarding specific international destinations and applicable rates.
How can I track my order?
As soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible payment solutions.